FAQ
Find answers to the most common questions about our products, orders, shipping, returns and more.
Are your products handmade?
Yes. Each Veloura Collective piece is carefully handmade in small batches, making every item unique.
How long does it take to process my order?
Orders are typically processed within 2–5 business days before shipping.
How long does shipping take?
Shipping times vary by location. Most orders arrive within 3–10 business days after dispatch.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer free shipping?
Yes, we offer free shipping on orders over $75.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible and we'll do our best to help.
What is your return policy?
Due to the handmade nature of our products, all sales are final. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
My order arrived damaged. What should I do?
Please email us with photos of the damage within 48 hours of receiving your order, and we'll work to resolve the issue.
Will my item look exactly like the photos?
Because each piece is handmade, slight variations in color, texture, and finish may occur.
How can I contact you?
You can reach us through our Contact Us page or by emailing us directly.
Where can I follow Veloura Collective?
You can find us on Instagram and TikTok for new product launches, behind-the-scenes content, and updates.